econex verkehrsconsult

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Egon wird vom Kellner bedient

Today’s luxury is tomorrow’s standard.

QUALITY

Public transport is much better than its reputation. But, unfortunately, it is often much worse than it should be in order to gain new customers. The significance of intermodal competition is continually increasing. Therefore it is becoming more and more important to be orientated towards the customer. Many people will be astonished what kind of service will be indispensable in future. Only those who know their own strengths and weaknesses will be able to improve quality. For this reason we have prepared some packages for efficient quality management

Our analysis includes:
Surveying passengers and non-users, market research, product testing, measuring the satisfaction of clients, direct measurement of performance etc.
The surveying is carried out with the aid of
open tests and "mystery research" , surveying clients and interviews with experts. Our concept of quality management includes: training of employees, process management, and monitoring.
 
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